Refund Policy for LifeWays North America

Effective Date: May 2025

At LifeWays North America, we are committed to providing meaningful, high-quality learning experiences for individuals dedicated to relationship-based early childhood care and education. Because our offerings include scheduled programs, digital content, and limited-enrollment courses, we have developed the following refund policy to ensure clarity and fairness for all participants

General Refund Guidelines

Refunds may be available for certain programs and services, but are subject to specific conditions outlined below. We encourage you to read all course or program descriptions carefully before registering.

REFUND POLICY BY TYPE

1. Online Courses (Self-Paced or On-Demand)

Refunds are not available once access to course materials has been granted.
If you experience technical issues preventing access, please contact us immediately so we can assist you.

2. Live Online Programs & Webinars

Full refunds are available if cancellation is requested at least 7 days prior to the start date.
No refunds will be issued once the program has begun or for missed sessions.
If LifeWays cancels a program or webinar, a full refund or transfer to a future program will be offered.

3. Fundamentals Program

The $100 application fee is nonrefundable. If a student must withdraw from the course, the other costs will be determined as follows:

If a student withdraws 45 or more days prior to the course beginning: Full refund less the $100 application fee
After 45 days, no refund or credits will be given on the amount owed. Fundamentals Retreats are undertaken based on students’ agreements, so payment commitments will continue. Students may complete the Retreat at any future time in any location.
If LifeWays cancels a Fundamentals Retreat, a full refund or transfer to a future retreat will be offered.

4. Early Childhood Certification Program

The $100 Application Fee is nonrefundable. If a student must drop out of the program, the other fees will be prorated as follows:

45 days or more prior to the first session: Full refund less a $100 cancellation processing fee.
During or after completing the first session: Partial refund based on a $100 processing fee and a prorated amount for the days attended.
After attending half of the training sessions, no refund or credits will be given on the amount owed for the complete training. Trainings are undertaken based on students’ agreements, so payment commitments will continue. Students may complete the training at any future time in any location.
If tuition and/or fees increase before the student completes the training, then the student is responsible for paying any increase in the costs
If LifeWays cancels a certificate training, a full refund or transfer to a future training will be offered.

5. Other Contracted Services

45 days or more prior to the event, a 50% refund will be offered.
Past 45 days prior, no refund will be issued.
If LifeWays cancels an in-person event, a full refund or transfer to a future session will be offered.

6. Digital Products (eBooks, Downloads, etc.)

Due to the nature of digital content, no refunds are issued for purchased downloads.

Transfers & Credits

In certain cases, LifeWays may offer the option to:

Transfer your registration to another session or program.
Apply a credit toward a future course.

Please contact us to discuss your specific situation. We will do our best to accommodate requests within reason and capacity.

How to Request a Refund

To request a refund, email us at administrator@lifewaysnorthamerica.net with the following:

Your full name
The program name
Date of registration
Reason for cancellation

Refunds will be processed to the original method of payment within 7–10 business days of approval.

Contact Us

If you have questions about our refund policy or need assistance with your registration, please contact:

LifeWays North America
Email: administrator@lifewaysnorthamerica.net

Cancelled Trainings or Retreats

In the unlikely event that a training series must be cancelled or rescheduled, the student may attend a similar training in another location or request a refund in full, including the Application Fee.

Other Costs and Terms

Application fees are nonrefundable. Total program charges as outlined in this Agreement and the Payment Plan include tuition, supply fee and (if applicable) mentoring fees. They do not include certain expenses for which Student will be personally responsible. For instance, if mentoring is included in the program, Student will reimburse their mentor’s travel expenses for their mentor visit. Other expenses may include the purchase of books and a pentatonic kinderlyre or kinderharp. Lodging is not included, nor is childcare. Students who pay the tuition and supply fee only (“Auditing Students”) do not have a mentor and do not do the Independent Study Requirements. Thus, no graduation certificate is awarded or graduate benefits offered.